Just last year, the New York Attorney General filed a lawsuit against Charter Communications, alleging that its predecessor Time Warner Cable engaged in deceptive advertising practices and promised speeds it knew it couldn't deliver. This is crucial because there's no proactive governmental oversight of internet service, so complaints play an enormous role in holding internet service providers accountable. If you've gone through the steps above, still get slower-than-expected service at points in the day and receive no help from your provider, the next step is filing a complaint. Checked all this? Time to file a complaint Routers can slow things down as some can only maintain a fast connection with a certain number of devices connected simultaneously.Ī router's documentation should state how many devices it supports and provide details on how speeds might be affected.
If your equipment isn't designed for your 300 megabit-per-second connection, that's going to limit the speed of your service. Most internet providers list modems designed to work best with their service. Can your equipment handle the speeds you're paying for?
Wifi speed test cox software#
Computers running outdated operating systems or other software are especially susceptible to malware. Viruses and other malware can slow many functions on a computer, including internet browsing. This is to ensure your computer's hardware isn't limiting internet performance. Plugging directly into your modem gets around these issues to give a cleaner reading on your internet speed.
Dead spots because of the thickness of walls and other features.A router that is poorly positioned in your residence.Too many devices connected to your network.Other factors that might be a drag on your service:
Wi-Fi connections automatically slow internet service due to the technological limitations of most routers, experts say.
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